Wholesale Ordering Guide

We’ve amped up our wholesale ordering form - our goal has always been to make the process easy & self sustaining while minimizing errors on our end. This is the best solution we’ve found to date and we’re super stoked about it. This guide ought to walk you through the basic process but if you have any questions during or after getting your account all set up and placing your first order please don’t hesitate to contact us!

Above is an example of the email you should receive as an invite to the wholesale program. Didn’t receive an email? Please contact us.

Above is an example of the email you should receive as an invite to the wholesale program. Didn’t receive an email? Please contact us.

After accepting the portal invitation you’ll be led to a page to create a password. Please create a password you’ll remember (though you can reset it at any time from the login page).

After accepting the portal invitation you’ll be led to a page to create a password. Please create a password you’ll remember (though you can reset it at any time from the login page).

Once you create a password you’ll be logged in and redirected to the home page. From here you can navigate to product pages (clicking the green outlined boxes), sort products by category (the red outlined boxes) and open a menu to perform various account tasks (blue box). Your products view will differ because each wholesale account set up is given a specific set of products you’re allowed to order - we tailor this based on your needs so you aren’t looking at a wall of clutter when you’re trying to just get a 5lb bag of house blend delivered.

Once you create a password you’ll be logged in and redirected to the home page. From here you can navigate to product pages (clicking the green outlined boxes), sort products by category (the red outlined boxes) and open a menu to perform various account tasks (blue box). Your products view will differ because each wholesale account set up is given a specific set of products you’re allowed to order - we tailor this based on your needs so you aren’t looking at a wall of clutter when you’re trying to just get a 5lb bag of house blend delivered.

Within the menu you can file a credit card for us to auto-bill when we receive orders from you by clicking ‘My Account’. This is our preferred method of payment, and we can use your filed credit card in conjunction with terms up to NET-30 if you currently qualify for them. If you prefer to pay with a check, we’ve likely already discussed that and you don’t need to worry about filing a card!

Within the menu you can file a credit card for us to auto-bill when we receive orders from you by clicking ‘My Account’. This is our preferred method of payment, and we can use your filed credit card in conjunction with terms up to NET-30 if you currently qualify for them. If you prefer to pay with a check, we’ve likely already discussed that and you don’t need to worry about filing a card!

Once you start building your order you can visit your cart at any point and view your total, make adjustments to quantities or delete items. It should feel just like ordering on any other website.

Once you start building your order you can visit your cart at any point and view your total, make adjustments to quantities or delete items. It should feel just like ordering on any other website.

Upon checking out you’ll see a basic info page about your order. Depending on your payment terms you might be asked to pay for your order before submission. This is your last chance to back out and change your order, so make sure everything looks right before submitting!

Upon checking out you’ll see a basic info page about your order. Depending on your payment terms you might be asked to pay for your order before submission. This is your last chance to back out and change your order, so make sure everything looks right before submitting!

You’ll be directed to an order confirmation page after submitting your order, as well as receiving an order confirmation email. We receive your order at this point and it sneaks its way into our production schedule.

You’ll be directed to an order confirmation page after submitting your order, as well as receiving an order confirmation email. We receive your order at this point and it sneaks its way into our production schedule.

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And that’s that. Hopefully the process is smooth and makes your ordering routine a bit easier. If you have any questions at all please don’t hesitate to shoot us an email or call and we’ll get ya squared away!